Term & condition

Last updated: 17 Sep 2026  Effective date: 17 Sep 2026

Please read these Terms & Conditions (“Terms”) carefully before booking a tour with Khourshem Tours (“Khourshem Tours,” “we,” “us,” or “our”). These Terms govern every booking made through khourshemtours.com, by phone, by WhatsApp, by email, through a hotel or travel agent, or in person, for any full-day cruise, half-day cruise, overnight cruise, luxury overnight cruise, beach camping package, mountain safari, or private charter (each a “Tour”).

By making a booking, paying a deposit, or joining a Tour, you (“you,” “the Customer,” or “the Guest”) confirm that you have read, understood, and accepted these Terms on behalf of yourself and every guest included in your booking, including any minors. If you do not agree with these Terms, please do not proceed with a booking.

 

1. About Khourshem Tours

Khourshem Tours has operated Musandam dhow cruises, beach camping, and mountain safari tours from Khasab, Sultanate of Oman, since our official registration on 3 October 2004. We operate our own fleet of dhows and speed boats, and may also charter additional vessels or vehicles from third-party partners during peak periods.

Registered address: P.O. Box 335, PC No. 811, Khasab, Musandam, Sultanate of Oman Email: info@khourshemtours.com Phone / WhatsApp: +968 9206 7996

 

2. Bookings and Reservations

2.1. A booking is only confirmed once we have received your required deposit or full payment and issued a booking confirmation by email, WhatsApp, or another written channel.

2.2. You are responsible for checking that all names, travel dates, pickup locations, package type, and guest numbers on your booking confirmation are correct. Please report any errors to us immediately, as corrections may not be possible close to your travel date.

2.3. Bookings can be made directly through our website, by phone, WhatsApp, or email, or indirectly through a hotel, travel agent, or third-party booking platform. Where a booking is made on your behalf by a third party, that party is responsible for passing your correct details to us, and these Terms still apply to you as the traveling Guest.

2.4. Group, private, and event bookings (such as weddings, birthdays, or corporate outings) may be subject to additional requirements, minimum numbers, or a separate written agreement, which will be shared with you before confirmation.

 

3. Pricing and Payment

3.1. Prices are quoted in UAE Dirhams (AED) unless stated otherwise, and are per person unless the package is described as a private or per-boat rate. Approximate USD conversions shown on our website are for reference only and are not binding.

3.2. Prices are correct at the time of publishing and may change without notice for future bookings. The price confirmed at the time of your booking is the price that applies to your Tour, provided payment is completed as agreed.

3.3. Full payment, or the deposit we specify at the time of booking, must be received to confirm your reservation. Any remaining balance must be settled before or on the day of the Tour, as instructed at booking.

3.4. We accept payment through our secure online payment gateway, bank transfer, or cash, as available. You are responsible for any bank charges, currency conversion fees, or transaction fees applied by your payment provider.

3.5. Prices generally include the inclusions listed on the relevant package page (for example, meals, refreshments, snorkeling gear, life jackets, towels, and toilet or shower access). Items not listed as included, such as travel insurance, personal expenses, gratuities, or additional food and drinks, are the Guest’s own responsibility.

3.6. Each package page on khourshemtours.com also displays a short, plain-language summary of that Tour’s price, duration, what’s included, what’s excluded, pickup, meeting point, cancellation and refund terms, payment method, and any important requirements, so you can review the key facts before booking without leaving the page. These Terms set out the complete legal conditions behind that summary, and apply in full to every booking regardless of what is or is not repeated on the package page.

 

4. Cancellation, No-Show, and Refund Policy

The table below summarises your refund entitlement for the most common situations. Full detail on each scenario follows in Sections 4.1 to 4.7, and the same summary appears on each Tour’s package page for quick reference.

Situation	Refund
Cancellation by the Customer (at any time, for any reason)	0% – non-refundable
No-show at the pickup point or meeting location	0% – non-refundable
Late arrival	0% – non-refundable (see 4.4 for the shared-Tour transfer option)
Border or visa-related cancellation	0% – non-refundable
Weather or sea-safety cancellation, by Khourshem Tours	100% refund, or reschedule at your choice
Cancellation by Khourshem Tours, for operational reasons	100% refund, or reschedule at your choice

4.1. Weather or sea-safety cancellation by us. If Khourshem Tours cancels a Tour due to unsafe weather or sea conditions, you will receive a 100% refund of the amount paid for that Tour, or the option to reschedule, at your choice.

4.2. Cancellation by the Customer. Bookings cancelled by the Customer, at any time and for any reason, are non-refundable (0% refund). We strongly recommend holding travel insurance that covers trip cancellation, as described in Section 7.4, to protect against this risk.

4.3. No-show. If a Guest fails to arrive at the confirmed pickup point or meeting location at the scheduled time, the booking is treated as a no-show and is non-refundable (0% refund).

4.4. Late arrival. Dhows and vehicles depart on a fixed schedule to preserve the itinerary for all Guests on board.

• Private Tour: we can wait for a late-arriving Guest within reasonable limits, so please keep our team informed if you expect to be delayed.
• Shared/Group Tour: the dhow departs on schedule with the other Guests already on board. If you arrive late, we can arrange a speed boat transfer from the port to meet the dhow at sea, at an additional fee.

Bookings affected by late arrival remain non-refundable (0% refund) whether or not a transfer is arranged. Please arrive at least 15 to 20 minutes before your scheduled pickup or departure time.

4.5. Border or visa-related cancellation. If you are unable to join your Tour due to a visa refusal, missing travel documents, or any other border-related issue, the booking is non-refundable (0% refund). See Section 6 for your responsibilities regarding travel documents.

4.6. Cancellation by us for operational reasons. We reserve the right to cancel or reschedule a Tour due to insufficient bookings, vessel maintenance, government restriction, public holiday, or another operational reason. In such cases, we will offer you a full (100%) refund or an alternative date, at your choice.

4.7. All cancellation requests must be made in writing, by email or WhatsApp, and are assessed against the policy above based on the date and time the request is received.

5. Changes to Your Booking

5.1. Requests to change your travel date, package, pickup point, or number of guests must be made in writing and are subject to availability. We will do our best to accommodate changes but cannot guarantee them, particularly with less than 48 hours’ notice.

5.2. We reserve the right to make reasonable changes to a Tour itinerary, timing, route, or vessel, including substituting a similar boat or vehicle, where necessary for safety, weather, operational, or regulatory reasons. We will inform you of any significant change as soon as reasonably possible.

6. Passports, Visas, and Border Crossing

6.1. Khasab lies in Musandam, Oman, and Tours departing from the UAE require crossing an international land border. You are solely responsible for holding a valid passport, valid for at least the minimum period required by Omani authorities, and any visa required for your nationality.

6.2. We can provide general guidance and reasonable assistance with standard border formalities, but we do not guarantee visa approval or entry, as this decision rests solely with Omani and UAE immigration authorities.

6.3. If you are travelling in a rented vehicle, you must obtain a No Objection Certificate (NOC) from the rental company before crossing the border. Vehicles under bank mortgage or finance cannot cross the border under any circumstances.

6.4. We accept no liability for any cost, loss, or missed Tour resulting from your failure to hold valid, sufficient, or correct travel documents, and no refund will be issued in such cases, as set out in Section 4.5.

7. Health, Safety, and Fitness to Travel

7.1. Our Tours involve boat travel, swimming, snorkeling, mountain roads, and outdoor activity. By booking, you confirm that you and every Guest in your party are medically fit to safely take part in the chosen Tour.

7.2. Please inform us in advance of any medical condition, mobility limitation, allergy, or pregnancy that may affect your safety or enjoyment of the Tour, so that our crew can take reasonable precautions.

7.3. Children must be accompanied and supervised by a responsible adult at all times during the Tour. Life jackets and safety equipment must be worn as instructed by our crew.

7.4. We strongly recommend that all Guests hold valid travel and medical insurance covering the duration of their trip, including cover for cancellation, medical treatment, and repatriation, as we do not provide this cover.

8. Guest Conduct and Crew Instructions

8.1. Guests must follow the reasonable instructions of our crew, drivers, and guides at all times, particularly regarding safety equipment, swimming areas, boarding and disembarking, and vehicle conduct at the border.

8.2. We reserve the right to refuse boarding, or to remove a Guest from a Tour without refund, where that Guest’s behaviour endangers themselves, other Guests, our crew, or our equipment, or where a Guest is under the influence of alcohol or drugs in a way that compromises safety.

8.3. Guests are responsible for respecting local laws, customs, and religious sensitivities in the Sultanate of Oman, including dress and conduct standards, particularly during religious observances such as Ramadan.

9. Belongings and Lost Property

9.1. Guests are responsible for their own personal belongings, valuables, and equipment throughout the Tour. We recommend leaving valuables at your hotel where possible.

9.2. Khourshem Tours is not liable for the loss, theft, or damage of personal belongings during a Tour, except where such loss or damage is caused directly by our proven negligence.

9.3. If you believe you have left an item on board or with our team, contact us as soon as possible. We will make reasonable efforts to locate and return lost property, but cannot guarantee recovery.

10. Liability and Disclaimer

10.1. Khourshem Tours takes reasonable care to provide a safe, well-maintained fleet and trained crew for every Tour. However, outdoor and marine activities carry inherent risks, and by booking you accept that you participate at your own risk.

10.2. To the maximum extent permitted under the laws of the Sultanate of Oman, Khourshem Tours shall not be liable for any injury, illness, loss, damage, delay, or additional expense arising from:

• circumstances beyond our reasonable control, including force majeure events described in Section 11;
• your own acts, omissions, or failure to follow crew instructions;
• pre-existing medical conditions not disclosed to us in advance;
• acts or omissions of independent third-party suppliers, such as hotels, transport partners, or chartered vessels; or
• your failure to hold valid travel documents as described in Section 6.

10.3. Nothing in these Terms excludes or limits our liability for death or personal injury directly caused by our proven negligence, or for any liability that cannot lawfully be excluded under Omani law.

10.4. Where we are found liable for any loss connected to your booking, our total liability is limited to the amount you paid for the affected Tour, except where a higher liability is required by law.

11. Force Majeure

11.1. We shall not be liable for any failure or delay in providing a Tour where this is caused by circumstances beyond our reasonable control, including but not limited to severe weather, rough seas, natural disasters, government restrictions, border closures, public health emergencies, strikes, civil unrest, or mechanical failure that could not reasonably have been foreseen or prevented.

11.2. Where a Tour is cancelled due to a force majeure event other than weather or sea safety, we will offer an alternative date where possible. Refunds in such cases are handled in line with Section 4 and at our reasonable discretion, taking into account any costs already incurred with third parties.

12. Photography, Video, and Marketing

12.1. Our crew may take photographs or video footage during Tours for safety records, quality review, or marketing purposes, including use on our website, brochures, and social media channels.

12.2. If you do not wish to appear in marketing material, please tell our crew or office before or during your Tour, and we will take reasonable steps to accommodate your request.

12.3. By leaving a review or testimonial with us, TripAdvisor, Google, or another platform, you agree that we may reference or quote it in our marketing, generally using your first name or initials unless you tell us otherwise. See our Privacy Policy for more detail on how we handle images and reviews.

13. Third-Party Services

13.1. Where a Tour includes services provided by a third party, such as a chartered vessel, transport partner, hotel, or restaurant, we act as the organiser of your Tour, but that third party remains responsible for the direct delivery of its own service, subject to its own terms.

13.2. Any links, bookings, or referrals to third-party websites or services (such as TripAdvisor, payment gateways, or social media platforms) are provided for convenience. We are not responsible for the content, accuracy, or practices of those third parties.

14. Complaints

14.1. If you are not satisfied with any aspect of your Tour, please raise it with our crew or driver at the earliest opportunity so we can try to resolve it during your trip.

14.2. If the issue is not resolved, please submit a written complaint to info@khourshemtours.com within a reasonable time after your Tour, including your booking reference and full details, so we can investigate and respond.

15. Website Use and Intellectual Property

15.1. All content on khourshemtours.com, including text, images, logos, and design, is owned by or licensed to Khourshem Tours and is protected by applicable intellectual property laws. You may not copy, reproduce, or reuse this content for commercial purposes without our written permission.

15.2. You agree to use our website only for lawful purposes and not to submit false, misleading, or harmful information through our booking or contact forms.

16. Privacy

Our collection and use of your personal data, including travel document details required for border crossing, is described in our separate Privacy Policy, available at khourshemtours.com. By booking a Tour, you also agree to the terms of that Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, pricing, or legal requirements. The version of these Terms in effect at the time you make your booking will apply to that booking. The “Last updated” date at the top of this page shows when these Terms were last revised.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms, and any booking made under them, are governed by the laws of the Sultanate of Oman. Any dispute arising from these Terms or your booking will be subject to the exclusive jurisdiction of the competent courts of the Sultanate of Oman, without prejudice to any mandatory consumer protection rights available to you under the law of your own country of residence.

20. Contact Us

For questions about these Terms, a booking, or a complaint, please contact:

Khourshem Tours P.O. Box 335, PC No. 811, Khasab, Musandam, Sultanate of Oman Email: info@khourshemtours.com Phone / WhatsApp: +968 9206 7996